bdabee Privacy Policy

bdabee is committed to protecting the privacy of every player on the platform. We collect only the data that is necessary for delivering safe, fair, and reliable online gaming services to players across Bangladesh. This Policy is designed to give you complete transparency about our data practices — including what we collect, why we collect it, how long we keep it, and who we may share it with.

This Policy applies to all personal data collected through the bdabee website, mobile-optimised site, customer support channels, and any other service operated under the bdabee brand. It should be read alongside our Terms & Conditions, which govern your overall use of the platform.

bdabee reserves the right to amend this Policy at any time. All amendments are effective immediately upon publication on this page. We will notify registered players of material changes via the contact details held on their account. Continued use of the platform following any amendment constitutes your acceptance of the revised Policy.

bdabee collects personal data from you in several ways: directly when you register an account or contact support, automatically when you use the platform, and occasionally from trusted third-party verification services. The categories of data we collect are described below.

bdabee processes your personal data only for specific, legitimate purposes. We do not sell your data to any third party for commercial marketing. The primary purposes for which we use your data are set out below.

• Account management: Creating, maintaining, and securing your bdabee player account, including identity verification and login authentication.
• Service delivery: Enabling you to deposit and withdraw funds in BDT, access casino games, place sports bets on cricket and other markets, and use all platform features.
• Transaction processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer. Verifying that payment accounts are registered in your name.
• Fraud prevention and security: Detecting and preventing unauthorised account access, fraudulent transactions, bonus abuse, money laundering, and other prohibited activity.
• Responsible gaming compliance: Monitoring gaming activity to identify signs of problem gambling, applying deposit and loss limits you have set, and administering self-exclusion requests.
• Legal and regulatory obligations: Retaining transaction records and identity documents for the minimum periods required by applicable obligations, and responding to lawful requests from relevant authorities.
• Customer support: Responding to your enquiries, resolving disputes, and improving the quality and responsiveness of our support team.
• Platform improvement: Analysing aggregated and anonymised usage data to improve the performance, stability, and content of the bdabee platform.
• Promotional communications: Sending you information about bonuses, promotions, or platform updates, where you have opted in to receive such communications. You may opt out at any time via your account settings or by contacting support.

bdabee will not use your personal data for any purpose that is incompatible with the purposes described in this Policy without first obtaining your explicit consent.

bdabee uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and analyse site usage. The types of cookies we use are described below.

• Strictly necessary cookies: Essential for the platform to function. These include session management cookies that keep you logged in and security cookies that detect suspicious login activity. These cannot be disabled without breaking core functionality.
• Functional cookies: Remember your preferences such as language settings, display options, and responsible gaming tool configurations. These improve your experience but are not essential.
• Analytics cookies: Collect anonymised data about how you navigate the platform — which pages you visit, how long you stay, and which features you use most. This data helps us improve the platform over time. No personally identifiable information is included in analytics reports.
• Security and fraud detection cookies: Help us identify unusual patterns of behaviour that may indicate automated activity, account sharing, or fraudulent transactions. These are part of our fraud prevention infrastructure.

You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will affect your ability to log in and use the platform normally. bdabee does not use third-party advertising cookies or sell cookie data to advertisers.

bdabee does not sell, rent, or trade your personal data. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank — to process your deposits and withdrawals. Each provider handles your data under its own privacy policy and security standards.
• Identity verification services: Third-party KYC providers that verify the authenticity of identity documents submitted during the account verification process. These providers are contractually bound to process data only for verification purposes.
• Game software providers: Studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming may receive your player identifier and session token to deliver game content. They do not receive your full name, payment details, or identity documents.
• Fraud and security partners: Specialised fraud detection services that help us identify and prevent prohibited activity on the platform. Data shared with these partners is used exclusively for security purposes.
• Legal and regulatory authorities: Where required by applicable law or in response to a lawful order from a competent authority. bdabee will notify you of such a request unless prohibited from doing so by law.
• Business transfers: In the event that bdabee undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer in advance.

All third parties with whom bdabee shares personal data are required to maintain appropriate technical and organisational security measures and to process your data only in accordance with our instructions and applicable obligations.

bdabee retains your personal data for as long as your account is active and for a reasonable period thereafter in order to fulfil our legal, regulatory, and contractual obligations. Specific retention periods are as follows:

• Account and identity data: Retained for the full duration of your account and for a minimum of five years following account closure, in accordance with applicable anti-money laundering record-keeping requirements.
• Transaction records: All deposit, withdrawal, and betting transaction records are retained for a minimum of five years from the date of the transaction.
• KYC documents: Identity and address verification documents are retained for a minimum of five years from the date of submission or from account closure, whichever is later.
• Support communications: Retained for three years from the date of the last interaction, to facilitate dispute resolution and quality review.
• Technical and device data: IP logs and device records are retained for a maximum of twelve months unless retained for longer in connection with an active fraud or security investigation.
• Marketing data: Retained until you opt out of marketing communications or request erasure of your data, whichever occurs first.

When your data is no longer required for any of the above purposes, it is securely deleted or permanently anonymised in a manner that prevents its recovery or re-identification.

bdabee implements a range of technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, alteration, or disclosure. Our key security practices include:

Despite these measures, no internet-based service can guarantee absolute security. If you believe your account has been compromised, contact bdabee support immediately at [email protected]. We will investigate all reported security incidents promptly and take appropriate action.

As a bdabee player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Request". bdabee will respond to all verified requests within 30 days.

The bdabee platform may display logos, references, or contextual mentions of third-party service providers such as payment partners and game studios. This Policy applies solely to data collected and processed by bdabee. Third-party services operate under their own privacy policies, and bdabee is not responsible for their data practices.

bdabee strictly prohibits the use of its platform by anyone under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age. If we become aware that personal data has been collected from a minor, it will be deleted immediately and the associated account closed. If you believe a minor has created a bdabee account, please contact us at [email protected] immediately.

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or want to raise a concern about how bdabee handles your personal data, please contact our support team using the details below. All privacy enquiries are handled with strict confidentiality.

Email: [email protected] (subject line: "Privacy Request")
Response time: Within 5 business days for general enquiries; within 30 days for formal data rights requests.

bdabee takes all privacy complaints seriously. If you submit a formal complaint and are not satisfied with our response, you retain the right to escalate the matter through any applicable dispute resolution process available to you under your local law.